Terms and Conditions

Last Updated: April 27, 2026

Welcome to Custom Climates HVAC (the “Company”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and any related products or offerings. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

The Company provides heating, cooling, and related HVAC services in southern New Hampshire. These Terms apply to all interactions with the Company, including but not limited to website usage, service requests, installations, repairs, and maintenance.

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  1. Acceptance of Terms

By using our website or engaging our services, you confirm that you have read, understood, and agree to these Terms. These Terms may be updated from time to time, and continued use after changes constitutes acceptance of the revised Terms.

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  1. Description of Services

The Company offers a range of HVAC services, including but not limited to:

  • Heating system installation, repair, and maintenance (e.g., furnaces, boilers, hybrid systems).
  • Cooling system installation, repair, and maintenance (e.g., air conditioning, heat pumps).
  • Ductless mini-split system installation and cleaning.
  • Indoor air quality solutions (e.g., air purifiers, humidifiers, UV lights, duct cleaning).
  • Residential and commercial HVAC maintenance and repairs.
  • Support for leading brands such as Mitsubishi Electric, Rheem, Conforto, Rinnai, and Custom Comfort.

All services are performed by certified, vetted technicians. Service availability may vary by location within New Hampshire. We reserve the right to refuse service at our discretion. Services focus on honest, top-quality work tailored to customer needs, lifestyles, and budgets.

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  1. Booking and Scheduling

Services can be booked via our website, phone, or email. We provide estimates where possible, but final pricing may depend on on-site assessment. Emergency services are available 24/7. We offer transparent, flat-rate pricing and on-site proposals.

By submitting your contact information through our website, contact form, or any other means, you authorize the Company to contact you regarding your service request and any heating, ventilation, or air conditioning needs. This may include contact by phone call, SMS/text message, or email. You may opt out of marketing communications at any time — see Section 13 (SMS Communications) for full opt-out instructions.

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  1. Payment Terms

Payment is due upon completion of services unless otherwise agreed (e.g., financing options). We accept major credit cards and other standard methods. Late payments may incur fees. All prices are subject to applicable taxes.

Financing is available through Synchrony Financial, subject to credit approval. Promotional rates vary and change without notice. Please inquire for latest options.

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  1. Warranties and Guarantees

We stand behind our work with the following:

  • Full 12-Month Warranty: Covers all parts and labor on installations and repairs under normal use and conditions.

Warranties are void if the system is altered by third parties, misused, or not maintained properly. Additional manufacturer warranties may apply to specific products (e.g., from Mitsubishi or Daikin).

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  1. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, or punitive damages arising from our services, including but not limited to loss of use, data, or profits. Our total liability shall not exceed the amount paid for the specific service.

We are not responsible for damages caused by misuse, neglect, acts of God, or third-party interventions.

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[4/27/2026 9:07 PM] Hank: 7. Indemnification
[4/27/2026 9:07 PM] Hank: You agree to indemnify and hold the Company, its employees, and affiliates harmless from any claims, losses, or damages arising from your use of our services or violation of these Terms.

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  1. Privacy and Data

Your privacy is important to us. We collect information you provide (e.g., contact details, service history) and use it to fulfill service requests, provide estimates, and communicate about your services. We do not sell your personal data to third parties. For questions about how your data is used, contact us at office@customclimates.com.

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  1. Intellectual Property

All content on our website (text, images, logos) is owned by the Company or licensed. You may not reproduce or distribute without permission.

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  1. Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict of laws principles. Any disputes shall be resolved in courts located in Merrimack County, NH.

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  1. Changes to Terms

We may update these Terms at any time. Changes will be posted here with the updated date. Continued use constitutes acceptance.

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  1. Contact Us

For questions about these Terms, contact us at:

  • Phone: (603) 262-1623
  • Email: office@customclimates.com
  • Address: 2049 Dover Rd, Epsom, NH 03234

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  1. SMS Communications

Program Description
By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Custom Climates HVAC. Messages may include: appointment confirmations and reminders, service updates and technician dispatch notifications, maintenance plan reminders, promotional offers and seasonal specials, and responses to service inquiries.

How to Opt In
You may opt in to receive SMS messages from Custom Climates HVAC by:

  • Submitting your mobile number through a form on our website and checking the SMS consent box;
  • Texting a keyword to our designated number as prompted; or
  • Providing verbal or written consent during a service call or in-person interaction.

By opting in, you confirm that you are the account holder or authorized user of the mobile number provided, and that you are 18 years of age or older.

Message Frequency
Message frequency varies based on your service activity and preferences. You may receive up to 4–8 messages per month. Promotional messages will be sent no more than 2–4 times per month.

Message and Data Rates
Message and data rates may apply. You are responsible for any charges imposed by your mobile carrier. Custom Climates HVAC is not responsible for charges incurred from your carrier.

How to Opt Out
You may opt out of SMS communications at any time by:

  • Replying STOP to any text message you receive from us. You will receive a one-time confirmation message and no further SMS messages will be sent.
  • Emailing office@customclimates.com with your name and mobile number and a request to be removed from SMS communications.
  • Calling us at (603) 262-1623 and requesting removal.

After opting out, you will receive a single confirmation message. If you later wish to re-enroll, you may do so by texting START or by contacting us directly.

Help
For help or more information about our SMS program, reply HELP to any text message, or contact us at:

  • Email: office@customclimates.com
  • Phone: (603) 262-1623

No Third-Party Sharing
Your mobile phone number and SMS opt-in data will not be sold, rented, or shared with third parties for their marketing purposes.

Supported Carriers
Service is available on most major U.S. carriers, including AT&T, T-Mobile, Verizon, and others. Carrier support may vary. Carriers are not liable for delayed or undelivered messages.