Last Updated: January 10, 2026
Welcome to Custom Climates HVAC (the “Company”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and any related products or offerings. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
The Company provides heating, cooling, and related HVAC services in southern New Hampshire. These Terms apply to all interactions with the Company, including but not limited to website usage, service requests, installations, repairs, and maintenance.
1. Acceptance of Terms
By using our website or engaging our services, you confirm that you have read, understood, and agree to these Terms. These Terms may be updated from time to time, and continued use after changes constitutes acceptance of the revised Terms.
2. Description of Services
The Company offers a range of HVAC services, including but not limited to:
- Heating system installation, repair, and maintenance (e.g., furnaces, boilers, hybrid systems).
- Cooling system installation, repair, and maintenance (e.g., air conditioning, heat pumps).
- Ductless mini-split system installation and cleaning.
- Indoor air quality solutions (e.g., air purifiers, humidifiers, UV lights, duct cleaning).
- Residential and commercial HVAC maintenance and repairs.
- Support for leading brands such as Mitsubishi Electric, Rheem, Conforto, Rinnai, and Custom Comfort.
All services are performed by certified, vetted technicians. Service availability may vary by location within New Hampshire. We reserve the right to refuse service at our discretion. Services focus on honest, top-quality work tailored to customer needs, lifestyles, and budgets.
3. Booking and Scheduling
Services can be booked via our website, phone, or email. We provide estimates where possible, but final pricing may depend on on-site assessment. Emergency services are available 24/7. We offer transparent, flat-rate pricing and on-site proposals.
By entering your personal information, you are authorizing the Company to contact you for any services related to heating, ventilation, or air conditioning. You are also authorizing the Company to call, text, or email with promotional/marketing information. You can easily opt out at any time by sending an email to office@customclimates.com
4. Payment Terms
Payment is due upon completion of services unless otherwise agreed (e.g., financing options). We accept major credit cards and other standard methods. Late payments may incur fees. All prices are subject to applicable taxes.
Financing is available through Synchrony Financial, subject to credit approval. Promotional rates vary and change without notice. Please inquire for latest options.
5. Warranties and Guarantees
We stand behind our work with the following:
- Full 12-Month Warranty: Covers all parts and labor on installations and repairs under normal use and conditions.
Warranties are void if the system is altered by third parties, misused, or not maintained properly. Additional manufacturer warranties may apply to specific products (e.g., from Mitsubishi or Daikin).
6. Limitation of Liability
To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, or punitive damages arising from our services, including but not limited to loss of use, data, or profits. Our total liability shall not exceed the amount paid for the specific service.
We are not responsible for damages caused by misuse, neglect, acts of God, or third-party interventions.
7. Indemnification
You agree to indemnify and hold the Company, its employees, and affiliates harmless from any claims, losses, or damages arising from your use of our services or violation of these Terms.
8. Privacy and Data
Your privacy is important. We collect information you provide (e.g., contact details) and use it to fulfill service requests, provide estimates, and communicate about your services. We do not sell your data. For more details, contact us directly, as no formal privacy policy is published on our site.
9. Intellectual Property
All content on our website (text, images, logos) is owned by the Company or licensed. You may not reproduce or distribute without permission.
10. Governing Law
These Terms are governed by the laws of the State of New Hampshire, without regard to conflict of laws principles. Any disputes shall be resolved in courts located in Merrimack County, NH.
11. Changes to Terms
We may update these Terms at any time. Changes will be posted here with the updated date. Continued use constitutes acceptance.
12. Contact Us
For questions about these Terms, contact us at:
- Phone: (603) 262-1623
- Email: office@customclimates.com
- Address: 2049 Dover Rd, Epsom, NH 03234
Thank you for choosing Custom Climates HVAC. We look forward to serving you!
