Effective Date: April 27, 2026
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INTRODUCTION
At Custom Climates HVAC, LLC, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect the information you provide through our website https://customclimates.com (https://customclimates.com/).
By using our website, you agree to the terms of this Privacy Policy.
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INFORMATION WE COLLECT
We collect personal information from you when you:
- Fill out a form or schedule service through our website
- Contact us via phone, email, or chat
- Subscribe to our newsletter or promotions
- Interact with our social media or online ads
- Opt in to receive SMS/text messages from us
Personal information includes:
- Name
- Address
- Phone number (including mobile number if provided for SMS)
- Email address
- Service-related information
- Any other information you choose to provide
Non-personal information we collect:
- Browser type
- IP address
- Pages visited
- Time spent on site
- Device and operating system info
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HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide HVAC-related services and respond to inquiries
- Schedule appointments and perform installations or maintenance
- Improve our website and customer service
- Send promotional emails, service reminders, or newsletters (only if you opt in)
- Send SMS/text messages for appointment confirmations, service updates, maintenance reminders, and promotional offers (only if you opt in)
- Analyze trends and usage of our site
IMPORTANT: We do not sell, trade, or rent your personal information to third parties. Mobile opt-in data and consent will not be shared with any third party for marketing purposes.
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SMS / TEXT MESSAGE COMMUNICATIONS
If you provide your mobile phone number and opt in to receive text messages, the following terms apply:
- Consent: By opting in, you are consenting to receive SMS/text messages from Custom Climates HVAC, LLC. Consent is not a condition of purchase.
- Types of messages: You may receive appointment confirmations, service updates, technician dispatch notifications, maintenance reminders, and promotional offers.
- Message frequency: Message frequency varies. You may receive up to 4–8 messages per month depending on your service activity.
- Message and data rates may apply. Standard carrier rates apply. Custom Climates HVAC is not responsible for charges from your mobile carrier.
- To opt out: Reply STOP to any text message at any time. You will receive one final confirmation and no further messages will be sent. To re-enroll, reply START or contact us directly.
- For help: Reply HELP to any message or contact us at office@customclimates.com or (603) 262-1623.
- No third-party sharing: Your mobile number and SMS opt-in data will not be sold or shared with third parties for their own marketing purposes.
- Carriers are not liable for delayed or undelivered messages.
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HOW WE PROTECT YOUR INFORMATION
We use industry-standard security measures to protect your data, including:
- Secure servers
- Firewalls
- Encryption protocols where appropriate
Note: No method of transmission over the internet is 100% secure. We strive to protect your personal information, but we cannot guarantee absolute security.
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THIRD-PARTY SERVICES
We may use third-party service providers to help operate our business or website, such as:
- Payment processors
- Scheduling tools
- Analytics providers
- SMS/messaging platforms
[4/27/2026 9:15 PM] Hank: These providers have access to your information only to perform specific tasks on our behalf and are required to keep it confidential. They are not permitted to use your information for their own marketing purposes.
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COOKIES
[4/27/2026 9:15 PM] Hank: Our website may use “cookies” to improve your browsing experience. You can choose to disable cookies through your browser settings, but doing so may limit certain features of the site.
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LINKS TO OTHER SITES
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external websites before providing your information.
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CHILDREN’S PRIVACY
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.
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YOUR CHOICES
You have the following options regarding your information:
- Opt out of SMS messages by replying STOP to any text message
- Opt out of marketing emails by clicking “unsubscribe” in any email
- Contact us directly to request updates or deletion of your information
- Manage cookie preferences through your browser settings
- Request information about what data we have collected about you
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CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
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CONTACT US
If you have questions about this Privacy Policy or your data, please contact:
Custom Climates HVAC, LLC
Website: https://customclimates.com (https://customclimates.com/)
Phone: (603) 262-1623
Email: office@customclimates.com
Address: 2049 Dover Rd, Epsom, NH 03234
Last Updated: April 27, 2026
