CUSTOM CLIMATES PRIVACY POLICY
Effective Date: March 20, 2025

INTRODUCTION

At Custom Climates HVAC, LLC, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect the information you provide through our website https://customclimates.com.

By using our website, you agree to the terms of this Privacy Policy.

INFORMATION WE COLLECT

We collect personal information from you when you:

Fill out a form or schedule service through our website
Contact us via phone, email, or chat
Subscribe to our newsletter or promotions
Interact with our social media or online ads

PERSONAL INFORMATION INCLUDES:

Name
Address
Phone number
Email address
Service-related information
Any other information you choose to provide

NON-PERSONAL INFORMATION WE COLLECT:

Browser type
IP address
Pages visited
Time spent on site
Device and operating system info

HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide HVAC-related services and respond to inquiries
Schedule appointments and perform installations or maintenance
Improve our website and customer service
Send promotional emails, service reminders, or newsletters (only if you opt in)
Analyze trends and usage of our site

IMPORTANT: We do not sell, trade, or rent your personal information to third parties.

HOW WE PROTECT YOUR INFORMATION

We use industry-standard security measures to protect your data, including:

Secure servers
Firewalls
Encryption protocols where appropriate

Note: No method of transmission over the internet is 100% secure. We strive to protect your personal information, but we cannot guarantee absolute security.

THIRD-PARTY SERVICES

We may use third-party service providers to help operate our business or the website, such as:

Payment processors
Scheduling tools
Analytics providers

These providers have access to information only to perform these tasks on our behalf and are required to keep it confidential.

COOKIES

Our website may use “cookies” to improve your browsing experience. You can choose to disable cookies through your browser settings, but doing so may limit certain features of the site.

LINKS TO OTHER SITES

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external websites before providing your information.

CHILDREN’S PRIVACY

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

YOUR CHOICES

You have the following options regarding your information:

Opt out of receiving marketing emails by clicking the “unsubscribe” link in any email
Contact us directly to request updates or the deletion of your information
Manage cookie preferences through your browser settings
Request information about what data we have collected about you

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

CONTACT US

If you have any questions about this Privacy Policy or your data, please contact:

Custom Climates HVAC, LLC
Website: https://customclimates.com
Phone: (603) 261-2488
Email: office@customclimates.com

LAST UPDATED: March 20, 2025